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Support tickets with SLAs that do not slip
Every request becomes a ticket with an owner, an SLA and an escalation path - with saved replies, a knowledge base and an API to connect your own systems.
- SLA & escalation
- Knowledge base
- REST API
Everything in Qubha Helpdesk
Helpdesk software for customer and IT support: tickets with collaboration, categories and custom statuses, SLA policies and escalation, canned replies, knowledge base, dashboards and a public REST API with developer docs.
Tickets & collaboration
Assign, discuss and resolve together.
Categories & statuses
Your own categories and status flow.
SLA policies
Response and resolution targets per category.
Escalation rules
Tickets that breach SLA move up automatically.
Saved replies & notifications
Canned responses and alerts to the right people.
Knowledge base
Answers your team and customers can search.
Dashboards
Volumes, response times and backlog.
REST API & keys
Developer docs and API keys to integrate.
Up and running in four steps
Capture
Every request becomes a ticket.
Assign
The right person, with an SLA.
Resolve
Saved replies and the knowledge base.
Improve
Dashboards show where time goes.
We set it up for you
Tell us how your business works. We configure Qubha Helpdesk with your masters and data, train your team and stay on WhatsApp for support.
Questions people ask about Qubha Helpdesk
Can I connect it to my own software?
Yes. A public REST API with API keys and developer documentation lets your systems create and read tickets.
Who makes Qubha Helpdesk?
Qubha Helpdesk is built and supported by Qubha Infotech in Chennai, India. Setup, training and WhatsApp/phone support come from the same team that writes the software.
See Qubha Helpdesk running on your own data
A 30-minute online demo with someone who sets it up for customers every week. No obligation.